Contact Us

Editorial corrections

Spotted something inaccurate, out of date, or unclear? We take corrections seriously and update affected pages quickly.

Email: [email protected] Response time: Within 2 business days for factual corrections; same-day acknowledgement during AEST business hours (9:00 am – 5:00 pm Monday to Friday).

Please include:

• The URL of the page
• A brief description of the issue
• A source link or document supporting your correction, if available

We publish a corrections log on our editorial process page when a change is substantive.

Player feedback & casino complaints

If you've had a problem with a casino we recommended — whether it's a withheld withdrawal, an unexpected account closure, an abusive bonus term, or a customer-support failure — we want to know. Player feedback is one of the most important inputs into our monthly ranking review.

Email: [email protected] Response time: Within 3 business days.

Please include:

• The casino brand
• The date of the issue
• A brief summary of what happened
• Any reference numbers (ticket IDs, transaction IDs)
• Whether you've attempted to escalate via the casino's complaints process or via AskGamblers / Casino Guru

Important: We are not the casino, and we cannot resolve disputes on behalf of operators. We can, however, factor verified complaints into our editorial scoring and — in serious cases — escalate via our operator-relationship contacts.

Partnership & affiliate inquiries

Casino operators, software providers, and payment processors looking to work with us:

Email: [email protected] Response time: Within 5 business days.

Please note: we maintain strict editorial independence from our commercial team. A partnership inquiry will not result in editorial coverage; coverage decisions are made independently against our editorial scorecard. Operators that fail our editorial criteria will not be listed regardless of commercial terms.

Press & media inquiries

Journalists, broadcasters, and researchers looking for comment on Australian online gambling, Interactive Gambling Act 2001 enforcement, ACMA actions, or the AU offshore casino market:

Email: [email protected] Response time: Within 1 business day for time-sensitive inquiries; please mark the subject line PRESS — DEADLINE [date].

Privacy, data, and GDPR/Privacy Act requests

Requests under the Australian Privacy Act 1988, including data access, correction, and erasure requests:

Email: [email protected] Response time: Within the statutory 30-day window required under the Privacy Act.

See our full privacy policy for details on what we collect, how we use it, and your rights.

Postal address

For formal correspondence requiring physical post (legal notices, subpoenas, certified documents):

[Registered business name] [Street address] [Suburb], [State] [Postcode] Australia

Please do not send player-feedback or correction-request correspondence by post — we may not see it for weeks. Email is faster for everything that isn't a legal notice.

Social media

We don't operate official social media accounts. Any account claiming to be us on Facebook, Instagram, X (Twitter), TikTok, or Reddit is impersonating us. Please report any such account and email us at [email protected] so we can lodge the takedown ourselves.

Are you in distress about gambling?

This is not the right contact form. Please reach out to one of the following — all free, anonymous, and available 24/7:

• Gambler's Help (Australia, all states): gamblinghelponline.org.au — phone 1800 858 858
• BetStop (self-exclusion register): betstop.gov.au
• 13YARN (Aboriginal & Torres Strait Islander crisis support): 13 92 76
• Lifeline (general crisis support): 13 11 14
• Beyond Blue (mental health): 1300 22 4636

You're not alone, and help is available right now.

18+ only · Gamble responsibly · BetStop.gov.au